"With the implementation of HADA, the paperwork required for airline lounge management has been reduced by over 90%.”
- Kwangwon Ahn, Team Leader, UNIES Incheon Passenger Service Center -
Hello, I'm Kwangwon Ahn, the Team Leader at UNIES Incheon Passenger Service Center.
I’m currently in a different department, but I previously managed overall airport lounge operations as part of the Passenger Services team. It’s already been over 10 years since I started working in the airport industry.
Back then, I led the initiative to introduce HADA, and since the lounges are still using it effectively, I was happy to participate in this interview.
Incheon Passenger Service Center is responsible for managing the airline lounges within Incheon Airport.
As the team leader, I dedicate the majority of my working hours to customer service, while also overseeing and managing the lounge inspection tasks conducted by approximately 100 UNIES staff members.
In the airline lounge, there are numerous daily checklists to complete, including those for opening and closing procedures, hygiene, and cleanliness.
Additionally, in areas like the shower rooms and private suites within the lounge, checklists need to be completed after each use by a customer, resulting in a shorter inspection cycle.
Balancing these tasks with customer service responsibilities was challenging due to the large volume of paperwork. When staff sent photos via messenger, I had to reprocess them on the office computer, which was inconvenient. Furthermore, all these checklists were printed on A4 paper, completed manually, and stored in ledger format, which incurred significant storage costs.
Then, I noticed HADA QR stickers in the restrooms at Incheon International Airport. It seemed like a solution that could address the inconveniences we faced with lounge inspections, so we decided to implement it.
We have now replaced all the paper checklists previously used for airline lounge inspections with the HADA service. As a result, everything from inspections to management tasks has become much more streamlined.
To start off with, the biggest change has been the reduction in time and costs associated with managing lounge inspection documents. At the Incheon Passenger Service Center, we conduct approximately 500 lounge inspections daily. Previously, all of these inspection records were managed on paper. However, with the implementation of HADA, we’ve eliminated paper documents, and all information is now managed digitally, simplifying the entire lounge inspection management process.
⛔️ Paper checklists that are difficult to monitor in real-time
As an administrator managing airline lounge inspections, I have to routinely need to check in with each lounge to make sure they're on track.
To do this, I used to walk around and check all the lounges, but it was time-consuming and difficult for me to travel to check every lounge every time because I was also attending to customers.
It was also a burden to keep a checklist of what was checked, which was a hassle to compile and manage each time.
✅ View inspection status anytime, anywhere with a dashboard
With the introduction of HADA, we are able to see the status of inspections in real time.
Since I spend more time on the road to meet with customers than in the office, I usually check the inspection status through the mobile dashboard. The inspection status page allows me to check the inspection status by checklist at any time, and the inspection statistics page allows me to check the trend of inspection completion graphs.
We especially like that all lounge inspections are stored in the service, so we don't have to compile and store our own checklists.
⛔️ The inconvenience of having to reprocess inspection photos
In the case of lounges, items must be stocked according to a set guide, and if anything unusual happens, the inspector must forward photos to the manager.
Previously, I had to manually upload photos sent by the inspector to an Excel sheet and manage them through paperwork. This process was time-consuming and inflexible, as I could only organize the photos while in the office.
✅ Simplified work documentation through the use of photo attachments
The photo attachment feature has become an invaluable tool for our inspection processes.
Thanks to this feature, I can now verify inspection results through photos, even when I'm unable to visit the lounge in person. Before implementing HADA, we relied on paper-based inspections, making it difficult to monitor the inspection process in real-time. With HADA's photo attachment feature, I can now review inspection details and supporting photos in real-time.
Unlike before, when I had to manually download, process, and upload photos to Excel, HADA's automated photo storage and linking feature has made my work much more efficient. I no longer need to perform duplicate tasks.
“The hassle of managing paper checklists is completely solved with HADA.”
Today, we introduced you to Unisys, a company that is using HADA to simplify airline lounge management.
Start your facility management digital transformation journey with HADA!
