Create and Resolve Issues

💁🏻‍♂️ If there are issues that require action at a facility, they can be created as issues for management.

Created issues are shared with both assignees and managers, allowing real-time tracking of their resolution status.

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1. Creating an Issue

1-1. Navigate to the Issue Page

Click the Issue tab, the fifth menu item on the left side of the dashboard, to open the Issue page.

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1-2. Click the ‘+ Create an Issue’ Button

Click the ‘+ Create an Issue’ button at the bottom-right of the page to open the issue creation popup.

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1-3. Enter the Title

Enter a title for the issue (up to 50 characters).

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1-4. Enter the Content (Optional)

Provide additional context for the issue if needed. This is optional if the title is sufficient.

✔️ Titles can be up to 50 characters long.

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1-5. Select Facility and Checklist

Choose the facility where the issue occurred.
Click ‘Select’ under Facility, search or filter using tags, then confirm your selection.
Next, select the related checklist by clicking ‘Select’ under Checklist, then confirm.

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1-6. Attach Photos (Optional)

You can upload up to 4 photos related to the issue.
Click the ‘Add’ button next to Photo and select your images.

✔️ You can attach up to 4 photos.

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1-7. Complete Issue Registration

Click the ‘Save’ button at the bottom-right of the popup to register the issue.
The issue will be automatically shared with both the assignee and the manager and will appear with a ‘Pending’ status.

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2. Viewing Issues

2-1. View via Home > Overview

• Pending Issues: Issues registered within the last 100 days and still unresolved.
• Newly Created Issues: Issues registered on the selected date.
• Resolved Issues: Issues resolved on the selected date.

Click the ‘>’ button next to each section to open the full Issue page with filtered results.

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2-2. View via Home > Statistics

• Pending Issues: Issues registered during the selected period and still unresolved.
• Days Pending: Time elapsed since issue registration. View average and longest pending durations.
• Resolved Issues: Issues either registered or resolved within the selected period.
• Time to Resolution: Time between issue creation and resolution. View average and maximum resolution times.

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2-3. View via the Issues Page

Click the Issues tab to see a list of all issues created or resolved within the last 100 days.
Use filters (date, facility, checklist) to narrow down the list.

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2-4. View Issue Details

Click any issue to open the Issue Details popup, where you can view the title, content, attached photos, and facility/checklist info.

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3. Resolving an Issue

3-1. Select an Issue

From the issue list, select the issue you want to resolve.

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3-2. Click the ‘Resolve’ Button

In the Issue Details popup, click the ‘Resolve’ button at the bottom-right. This opens resolution mode.

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3-3. Enter Resolution Details

Enter what actions were taken to resolve the issue (required, up to 500 characters).

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3-4. Attach Resolution Photos (Optional)

Upload up to 4 photos related to the resolution process.

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3-5. Complete the Resolution

Click ‘Save’ to finalize. The issue status will change to ‘Resolved’.
You can now view the Time to Resolution, which shows how long it took from registration to resolution.